Frequently Asked Questions

If I am a new patient, how long will it take to get an appointment?

We strive to schedule our new patient appointments within 1 week, though this is subject to your availability and may be up to 2 weeks.

Why 1-2 weeks?

New patient appointments take approximately 15-30 minutes longer than an established patient visit. We need to allow additional time on our schedule for these appointments.

Once I am an established patient, how long will it take to get an appointment when I am sick?

We do our absolute best to schedule all urgent/ sick patient appointments same day and at the most within 24 hours. You may also walk in for an urgent/ acute illness visit.

How do I schedule an appointment?

You can schedule an appointment by calling our office staff at 812-402-3700, scheduling on our website or on your Patient Fusion account.

What do I need to bring to my first appointment?

It is mandatory by law that a new patient present with a photo ID. We cannot establish care unless we can verify your identity with this photo ID. You also need to bring your insurance card. Please note, if you fail to bring a photo ID and/or you fail to bring insurance information and your insurance cannot be verified, your appointment is subject to cancellation and rescheduling.

Where can I get a copy of the new patient paperwork?

We offer a variety of ways to obtain your new patient paperwork. You can come to the office to fill out the packet. You can call our office staff at 812-402-3700 to request a link to be sent to your mobile number. Additionally, you can click New Patient Packet Form through our Patient Resources - Form Section.

What if I need to speak with someone outside of business hours for an urgent issue?

For a life-threatening issue call 911 immediately. Otherwise, you can reach on the on-call phone at 812-484-8792‬.

What is considered an emergency?

When you are facing a serious or life-threatening medical situation that requires immediate attention. This includes situations such as chest pain, difficulty breathing, severe injuries, signs of stroke or heart attack, major bleeding, loss of consciousness, or any other condition where delay in treatment could result in serious harm or death.

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In case of difficulty breathing, shortness of breath, life or limb injury, or signs of stroke or heart attack, remember to dial 911 and avoid driving to the Emergency Department.

What is considered an urgent issue?

When you have non-life-threatening medical issues that require prompt attention but are not severe enough to warrant a visit to the emergency room. This includes things like minor injuries, illnesses, infections, and other urgent health concerns that don't pose an immediate danger to life or limb.

Feel free to come in without an appointment between 8:00 AM and 5:00 PM on weekdays for your urgent care requirements.

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If it's between 5:00 PM and 10:00 PM on weekdays, or 11:00 AM and 10:00 PM on weekends, you can access our telemedicine support. Just send an SMS to (812) 484 8792.

Can a new patient be seen as a telemedicine appointment?

We do prefer to see you in person for your first appointment but current guidelines do allow for a patient to establish with our practice thru a telemedicine visit.

Why is it preferred to be seen for the first time in person?

An important component of establishing with a new medical practice is what we call the “objective findings”. This refers to what your provider observes or measures from your current physical presentation and provides a baseline for future visits.

What do I need to have to be seen as telemedicine?

Connecting for a telemedicine appointment is simple. There is no special computer equipment or app that needs to be to downloaded. The only requirements are internet access and audio/visual capability. You also may be asked to provide a recent blood pressure reading.